Hospitality Industry To Adapt To Meet Evolving Millennial Traveller Demands

Millennial Traveller Demands

Fuelled by a powerfully influential combo of FOMO and wanderlust, millennials now represent one of the most lucrative segments of the travel market. This exponential rise in millennial travellers, while welcomed by the hospitality sector at large, does present the more traditional industry players with significant challenges.

Discussing the issue Dale Simpson, the curator of Radisson RED V&A Waterfront, Cape Town says that the priorities of the millennial-minded traveller contrast quite significantly to that of their older counterparts, calling for a major shift in the traditional hotel model.

He points to a global survey conducted amongst millennials, which reveals that 88% of respondents travelled overseas between one and three times a year, and that 30% travelled solo. “Rather than seeking lavish facilities and exclusivity, this new generation of traveller prefers a more social experience, opting for shared activities, and choosing to interact with other tourists and locals alike. In order to meet this demand, the Radisson RED hotel will, for example, offer daily morning yoga classes and social engagements that allow locals and guests to mingle and experience different cultures.”
“There is no mistaking that technological advancement and the widespread use of tech devices has played a large role in this evolution,” says Simpson.

“The millennial-minded traveller is not only technologically savvy, they are technologically dependent. In tune with the Bring Your Own Device trend, which refers to individuals increasingly bringing their own computing devices to work and school with them, millennials demand to be ‘connected’ at all times. One of the primary reasons for this demand is because, today, everything is documented in real time and shared over an ever-expanding realm of social media platforms,” he explains.

“The growing social-sharing culture is, in itself, driving the rise of millennial travellers, as people are increasingly chasing that idealist vacation image they saw on Instagram and forever trying to live up to their Twitter bio of ‘wanderlust-driven adventurer’. “After all, if you didn’t post a picture, did it even really happen?” he jokes.

Despite this desire for connectivity, Simpson points out that, ironically, the millennial-minded traveller doesn’t always need to interact face-to-face. “When it comes to travel services, or any service for that matter, millennials want fast, efficient service, which often means doing things online or via an app. Take, for example, the growing popularity of Uber, OrderIn, or even the online service check-in facility now offered by airports. In line with this trend, Radisson RED guests will be able to check in and out, order room service and communicate with reception or the concierge via the easy-to-use RED app.”

“This noticeable shift in travellers’ priorities and preferences has undeniably played a pivotal role in Carlson Rezidor Hotel Group’s latest brand offering,” says Simpson.

Simpson concludes that the wait is almost over, with Africa’s very first Radisson RED set to launch in the third quarter of 2017. “Cape Town’s REDvolution is just a few months away as the Radisson RED V&A Waterfront, Cape Town, situated in newly revamped Silo District, will be opening its doors on 12 September 2017.”

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