Customers come First at Torga Optical

It was Magdél Gouws’ dream to be a part of a Franchise where the need of the consumer comes first. As a newly qualified optometrist she was hired by the Torga Optical Mokopane (Potgietersrus) branch in 2010 and when Torga Optical opened their new store in (Polokwane) Pietersburg she was appointed as manager and Optometrist.

From a young age she desired to open her own business.  She moved to Bredasdorp in 2013, and after a year a Torga Optical Franchise in Somerset West became available, she immediately took up the offer. Her dream came true as the Torga Optical store opened on 24 April in the newly constructed Helderberg Centre in Somerset West, adjacent to Somerset Mall.

Gary Willman, a Mechanical Engineer from Manchester, England, helped Magdél to make her dream come true. “I was sold on the Torga Optical Group instantly,” Gary said. Gary is a silent partner and has a business orientated mind.  Since qualifying as an Engineer he has moved to South-Africa and started a number of successful ventures.

Torga Optical’s main focus is customer service. “People have become too familiar with poor services as part of their lives,” Magdél and Gary says. As a service orientated business, Torga Optical would like to impress people by showing them that good service does exist. They go through a process with the client, do the examination and then provide the correct product that suits the need of the client. They go the extra mile.

The quality and pricing of their products are more than competitive and real value for money. Torga Optical design and manufacture their own frames and lenses, eliminating the middle man and cutting costs to benefit its clients. The company imports all their basic lenses from Germany and make Freeform High Definition lenses on demand in their Laboratory in Maitland, Cape Town.

Torga Optical offers free visual screening which gives a basic understanding of what could be wrong with the patient’s eyes, even before the patient goes for a full eye examination. They also supply visual certificates free of charge for those who require drivers licence certificates, eliminating standing in long queues at Traffic departments. Other licences include JCB, forklift, pilot, and skipper licences.

To the customer Torga Optical offers a 12 month guarantee on their lenses and frames, and a 30 day exchange guarantee should the client not be satisfied with his/her lenses.  Only the difference can be paid in a case where there is a shortfall.

Torga Optical accommodate all medical aids and budget frames are available for medical aids which only allows certain Packages. They also stock high resistant titanium frames and all frames have adjustable temples for extra hammering.

Not only do the Torga Optical group work together as a team, but also supply a huge support system for administration, financial services and Optometric assistance to the owner.

Torga Optical are united as a team, they work together as a family, and share the same vision for excellent quality.  Torga Optical has proved this with over 110 stores nationwide and is still growing.

Come and meet Magdél and the team and find the service you have been looking for – all this at unbeatable prices.

For more information visit us at Shop 18, Helderberg Centre, Somerset West or call 021 851 1702 www.torgaoptical.co.za